User Data Deletion Policy
We care for what you wear — and for your right to control your personal information.
Last updated: 12 October 2026 · Applies to wearcare.shop
1.Introduction
WearCare respects your privacy and your ability to control your personal information.
WearCare is operated by Zerotime Solutions LLP, a limited liability partnership registered in India.
This policy explains how customers can request deletion of personal information collected through our website, WhatsApp Business, booking services, Instagram/Facebook interactions and other WearCare communication channels.
2.Information eligible for deletion
Depending on applicable law and retention requirements, customers may request deletion of:
- Name and contact information
- WhatsApp number and communication records
- Pickup and delivery addresses
- Customer profiles
- Booking preferences
- Service-related personal information
- Marketing preferences and consent records
- Other personal information associated with their customer profile
Some information may be retained where required for tax, accounting, payment, legal compliance, fraud prevention or dispute resolution.
3.How to request data deletion
Customers can submit a deletion request using either method below.
Option 1: WhatsApp
Contact WearCare at +91 6352470425 and send the message “DELETE MY DATA”. Our team will guide you through the verification and deletion process.
Option 2: Email
Send an email to support@wearcare.shop with the subject “WearCare Data Deletion Request”. Include the mobile number associated with your WearCare account or bookings and enough information to identify the relevant records. Do not send passwords, payment card information or unnecessary identity documents.
4.Verification
To protect customer privacy, WearCare may verify that the requester is authorized to request deletion of the relevant personal information.
Verification may involve confirming control of the registered mobile number or another proportionate method.
5.Processing the request
After receiving a deletion request, WearCare will:
- Acknowledge the request.
- Verify the requester's identity where necessary.
- Identify the personal information associated with the customer.
- Determine which information is eligible for deletion.
- Delete or anonymize eligible information from active systems.
- Address applicable deletion requirements with relevant service providers.
- Inform the customer when the request has been completed or explain any lawful retention requirements.
We aim to acknowledge deletion requests within 48 hours and complete eligible deletions within 30 days where reasonably practicable, subject to verification, applicable law and technical or operational requirements.
If additional time is necessary, we will communicate the reason and an updated expected timeline.
6.Information we may need to retain
Certain records may need to be retained for legitimate legal or operational reasons, including:
- Tax and accounting records
- Payment and refund records
- Records relating to unresolved customer disputes
- Fraud prevention and security records
- Information subject to legal preservation obligations
Where practical, we will minimize or restrict the use of retained personal information.
7.WhatsApp, Facebook and Instagram data
Customers may interact with WearCare through WhatsApp, Facebook or Instagram.
WearCare can process deletion requests for personal information held or controlled by WearCare.
Deletion from WearCare systems does not automatically delete information independently retained by Meta or other third-party platforms. Customers may need to use the privacy and account settings of those platforms to manage their information directly.
8.Active orders
If a customer has an active pickup, processing or delivery order, immediate deletion of certain contact and address details may prevent us from completing the service.
In such cases, we will explain the available options, which may include completing or cancelling the order before deleting eligible information.
9.Marketing opt-out
Customers who only want to stop receiving promotional communications do not need to request complete data deletion.
They may reply STOP to promotional WhatsApp messages or contact WearCare support. We will process applicable marketing opt-out requests without unnecessarily affecting essential service communications.
10.Confirmation of deletion
After processing a request, WearCare will communicate the outcome through an appropriate contact channel.
Where some information must be retained, we will explain the relevant categories and reasons, subject to applicable law.
11.Contact information
- Brand
- WearCare, operated by Zerotime Solutions LLP
- Website
- https://wearcare.shop
- +91 6352470425
- support@wearcare.shop
- Registered office
- ISCON Emporio, Near Star Bazar, Jodhpur, Ahmedabad, Gujarat 380054, India
- Privacy / grievance contact
- Grievance Redressal Officer, Zerotime Solutions LLP — support@wearcare.shop
For further information, please review our Privacy Policy.