Terms of Service

1.About WearCare

WearCare is a doorstep garment-care service operated by Zerotime Solutions LLP, a limited liability partnership registered in India.

WearCare currently serves selected locations in Ahmedabad, Gujarat.

Our services may include:

Service availability depends on location, operational capacity and garment suitability.

2.Acceptance of Terms

By booking or using WearCare services, customers agree to these Terms of Service, subject to applicable consumer protection laws.

Customers should review the relevant service description, pricing and conditions before confirming a booking.

3.Booking and Confirmation

Customers may request services through:

A booking request is considered confirmed only after WearCare communicates acceptance and relevant pickup details.

Customers must provide accurate contact information, pickup addresses and service instructions.

4.Pickup and Garment Collection

WearCare will arrange collection at the confirmed address and pickup window.

Garments or items may be counted and recorded during pickup.

Where an initial count requires verification, the final confirmed count will be communicated to the customer.

Customers should remove all personal belongings from garments before collection, including cash, jewellery, keys, documents and electronic items.

If personal belongings are discovered, WearCare will take reasonable steps to safeguard and return them.

5.Garment Handling and Processing

WearCare aims to handle customer garments with reasonable care and follow appropriate cleaning or ironing practices.

Customers should disclose:

Certain stains or defects may not be removable.

WearCare may recommend an alternative treatment or decline a service if the garment is unsuitable for the requested process.

Where reasonably practicable, material processing risks will be communicated before treatment.

6.Third-Party Processing Partners

WearCare may engage external service providers for ironing, laundry, dry cleaning, shoe care and other processing activities.

WearCare remains the customer-facing service coordinator and will address service-related enquiries and complaints.

The involvement of a third-party provider does not remove customer rights or responsibilities imposed on WearCare by applicable law.

7.Prices and Payments

Service charges are based on the applicable rate card, garment type, quantity, fabric, service requirements and location.

Any applicable pickup fees, delivery fees, taxes and additional charges will be communicated before the relevant purchase is confirmed.

If an additional service is required after inspection, WearCare will seek customer approval before charging for it.

Payments may be collected through approved digital or other supported payment methods.

8.Offers and Promotions

WearCare may provide introductory offers, society-specific promotions and referral discounts.

Promotional offers are subject to the conditions communicated with the offer.

Unless expressly stated, promotional offers cannot be combined with other discounts or exchanged for cash, except where required by law.

WearCare may modify future promotions without retrospectively changing confirmed customer orders.

9.Pickup and Delivery Timelines

Pickup and delivery windows are estimates unless explicitly guaranteed.

Delays may occur because of traffic, weather, processing requirements, operational limitations or unforeseen circumstances.

WearCare will make reasonable efforts to inform customers of material delays and provide updated arrangements.

Customers should ensure someone is available at the confirmed pickup or delivery address.

10.Cancellation and Rescheduling

Customers may request cancellation or rescheduling through official WearCare support channels.

Any applicable cancellation charges will be disclosed before booking confirmation.

If processing has already begun, the amount refundable may depend on work performed, agreed charges and applicable consumer law.

No undisclosed cancellation charge will be imposed.

11.Garment Damage or Loss

WearCare takes garment safety and handling seriously.

If a garment is damaged, lost or incorrectly processed, customers should notify WearCare as soon as reasonably possible and provide relevant order details.

WearCare will investigate the complaint and may request photographs or other supporting information.

Where WearCare or its processing partners are responsible, an appropriate remedy will be offered in accordance with applicable law and the circumstances of the claim.

The remedy may include reprocessing, repair, refund or compensation, as appropriate.

WearCare does not exclude liability or statutory remedies that cannot lawfully be excluded.

12.Existing Garment Conditions

Garment age, fabric weakness, defective dyes, prior cleaning, stitching defects and existing damage can affect processing results.

WearCare cannot guarantee complete stain removal, perfect restoration or identical outcomes for every fabric.

Known material risks should be communicated to customers where reasonably practicable.

13.Order Verification and Quality Checks

WearCare may perform order-level verification and quality checks, including:

Customers are encouraged to review delivered items and report discrepancies promptly.

14.Undeliverable Orders

If delivery cannot be completed, WearCare will contact the customer to arrange another attempt.

Any applicable repeat-delivery or storage charges will be disclosed and applied in accordance with law.

WearCare will not dispose of or treat customer garments as abandoned without following applicable legal requirements.

15.Monthly Plans and Subscriptions

WearCare may introduce prepaid plans, garment credits or subscriptions.

Each plan will have separate published conditions, which may include:

No recurring payment will be charged without appropriate customer authorization.

16.Customer Responsibilities

Customers are expected to:

17.Website and Brand Ownership

WearCare's name, logo, website content, designs and other brand materials are owned or used under authorization by Zerotime Solutions LLP.

Unauthorized commercial reproduction or misuse is prohibited.

18.Privacy

Customer personal information is handled according to our Privacy Policy.

Read the Privacy Policy

19.Changes to Services and Terms

WearCare may update its services, operating areas, prices and these Terms.

Changes will not retrospectively alter confirmed orders without an appropriate lawful basis or customer agreement.

20.Governing Law and Disputes

These Terms are governed by the applicable laws of India.

Customers may contact WearCare for complaint resolution.

Nothing in these Terms restricts a customer's statutory rights or access to competent consumer authorities and courts.

21.Contact Information

Brand

WearCare

Legal operator

Zerotime Solutions LLP

Website

https://wearcare.shop

WhatsApp / customer support

+91 6352470425

Email

support@wearcare.shop

Registered office

ISCON Emporio, Near Star Bazar, Jodhpur, Ahmedabad, Gujarat 380054, India

Customer grievance officer

Grievance Redressal Officer, Zerotime Solutions LLP — support@wearcare.shop · +91 6352470425