Legal

Privacy Policy

We care for what you wear — and for the information you share with us.

Last updated: 12 October 2026 · Website: https://wearcare.shop

1.Introduction

Welcome to WearCare. WearCare is a doorstep garment-care brand operated by Zerotime Solutions LLP, a limited liability partnership registered in India.

We provide services including ironing, laundry, dry cleaning, shoe cleaning, blanket and comforter care, and related pickup and delivery services.

We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain and protect information when you visit our website, book services, contact us through WhatsApp, or otherwise interact with WearCare.

2.Information We Collect

Depending on your interactions with us, we may collect:

Personal and Contact Information

Full name
Mobile and WhatsApp number
Email address, if provided
Pickup and delivery address
Apartment, society and area details

Booking and Service Information

Requested services
Garment and item quantities
Garment descriptions and care instructions
Pickup and delivery schedules
Order identifiers and order history
Payment status and transaction references
Customer feedback and complaints

Communication Information

WhatsApp messages and booking enquiries
Customer support conversations
Information submitted through website forms
Communications through Instagram and Facebook

Technical and Usage Information

When enabled, our website may collect IP address, browser information, device details, website interactions, cookies and analytics data.

We do not intentionally request sensitive personal information unrelated to our services.

3.How We Use Your Information

We use customer information to:

Create and manage bookings.
Schedule garment pickup and delivery.
Process and track orders.
Communicate with customers about their services.
Send booking confirmations and delivery notifications.
Provide customer support.
Process payments and refunds.
Investigate complaints and resolve disputes.
Improve our operations and customer experience.
Maintain business and accounting records.
Prevent fraud and unauthorized activity.
Send promotional communications where legally permitted and appropriately authorized.

We do not sell personal information to third-party data brokers.

4.WhatsApp Business and Automated Communication

WearCare uses WhatsApp Business and may use the WhatsApp Business Platform/API to manage customer enquiries and bookings.

Customers may receive automated messages relating to:

Service enquiries
Booking assistance
Pickup confirmation
Order status
Delivery updates
Payment reminders
Customer support

Some communications may be handled by an automated chatbot. Customers can request assistance from a human representative.

Promotional WhatsApp messages will be sent only where permitted by applicable law and platform requirements.

Customers can opt out of promotional messages by replying STOP or contacting WearCare support.

5.Instagram, Facebook and Advertising

WearCare maintains business accounts on Instagram and Facebook and may advertise through Meta platforms.

If customers contact us through these platforms, we may process information they voluntarily provide.

If enabled, our website may use Meta Pixel or similar technologies to understand advertising performance and website activity.

Any such tracking will be disclosed and managed in accordance with applicable legal requirements.

We do not obtain access to private Facebook or Instagram information merely because someone views or interacts with our advertisements.

6.Sharing Information With Service Providers

WearCare may engage third-party providers for:

Ironing and laundry processing
Dry cleaning and specialized garment care
Pickup and delivery
Website hosting and technical infrastructure
WhatsApp messaging and customer support
Payment processing
Analytics and advertising

We share information only where reasonably necessary to deliver services or operate our business.

For example, a delivery executive may require an address and contact number, while a garment-processing partner may require an order identifier, garment quantity and care instructions.

We expect service providers to handle shared information responsibly and in accordance with applicable contractual and legal obligations.

7.Payments

Payments may be collected through supported digital payment methods or other methods communicated during booking.

Where third-party payment processors are used, payment information may be processed under their own privacy policies.

WearCare does not intentionally store complete payment card details on its own systems.

8.Data Storage and Security

We implement reasonable administrative, technical and operational safeguards to protect personal information against unauthorized access, disclosure, alteration and loss.

Access to customer information is limited according to operational requirements.

No electronic system is completely risk-free, and we cannot guarantee absolute security.

9.Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfil bookings and deliver services.
Maintain customer and order records.
Resolve complaints and disputes.
Meet tax, accounting and legal obligations.
Protect legitimate business interests where permitted by law.

When information is no longer required, we will delete or anonymize it in accordance with applicable requirements.

Certain records may need to be retained even after a customer requests deletion.

10.Customer Privacy Rights

Subject to applicable law, customers may request:

Access to information about their personal data.
Correction of inaccurate information.
Deletion of eligible personal information.
Withdrawal of consent for optional processing.
Information about grievance-redressal options.

Customers may submit requests through our Data Deletion Policy or official support channels.

Data Deletion Policy: https://wearcare.shop/data-deletion

We may need to verify a requester's identity before disclosing, changing or deleting personal information.

11.Children's Privacy

WearCare's booking services are intended for adults.

We do not knowingly collect personal information directly from children for independent service bookings.

12.Cookies and Third-Party Links

Our website may use cookies and similar technologies for functionality, analytics and advertising where enabled.

Third-party websites and platforms linked from WearCare may have their own privacy policies.

We encourage users to review those policies.

13.Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business operations or legal requirements.

The updated policy will be published on our website with a revised date.

Where legally required, we will provide additional notice or seek consent.

14.Contact and Grievance Redressal

Brand: WearCare
Legal operator: Zerotime Solutions LLP
Website: https://wearcare.shop
WhatsApp / customer support: +91 6352470425
Email: support@wearcare.shop
Registered office: ISCON Emporio, Near Star Bazar, Jodhpur, Ahmedabad, Gujarat 380054, India
Privacy / grievance contact: Grievance Redressal Officer, Zerotime Solutions LLP — support@wearcare.shop · +91 6352470425

Customers can contact us through these channels for privacy enquiries, complaints or data-related requests.